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Customer Journey Mapping Essentials
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Course Content
Introduction
Lesson 1: What is a Customer Journey Map?
Lesson 2: Why do organisations invest in journey maps?
Lesson 3: How can I use a Customer Journey Map?
Lesson 4: How does the customer journey map differ from…?
Lesson 5: What does it mean to journey map on a professional level?
Lesson 6: How to create a Customer Journey Map?
Lesson 7: Where should I start?
Lesson 8: How long does it take to create a map?
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11 Lessons
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