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Service Design Show
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Service Design Show
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The Perfect Map
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Course Content
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Welcome to the course
Please introduce yourself
Before you start
LESSON 1
The perfect start (23:16)
Exercise (01:18)
Worksheets
Discussion
LESSON 2
Which customer & journey – part 1 (23:30)
Which customer & journey – part 2 (14:20)
Exercise (01:05)
Worksheets
Discussion
LESSON 3
The customer perspective – part 1 (25:45)
The customer perspective – part 2 (22:33)
Exercise (01:43)
Discussion
LESSON 4
The business perspective – part 1 (22:40)
The business perspective – part 2 (13:51)
Exercise (01:59)
Discussion
1 of 2
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€197
Course Includes
34 Lessons
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